NEW YORK–(BUSINESS WIRE)–Kasisto, the creators of KAI, the leading conversational AI platform for the financial services industry, proudly announces the appointment of Don Layden as Executive Chairman of its Board of Directors. This announcement coincides with the successful closing of Kasisto’s Series D funding round, raising the company’s total funding to $90 million. This new influx of capital, along with the strengthened leadership, will further solidify Kasisto’s position as a leader in conversational and generative AI solutions that empower financial institutions of all sizes to enhance customer engagement and workforce capabilities.
Don Layden brings a wealth of experience from his leadership roles in the technology and financial services industries. Throughout his career, he has driven key initiatives that have significantly improved customer experiences and operational efficiencies. His expertise in growth strategy, mergers and acquisitions, and global business development will be instrumental in guiding Kasisto’s next phase of growth.
“I am thrilled to join Kasisto at such a pivotal time in the evolution of AI-driven interactions within the financial sector. The potential to redefine customer engagement and improve operational efficiency through our advanced conversational and generative AI solutions is immense. I look forward to collaborating with the talented team at Kasisto to accelerate our innovation and deliver exceptional value to our customers and partners,” said Don Layden.
Kasisto’s recent advancements, particularly with KAI Answers, are poised to transform the way financial institutions manage customer service and internal operations. KAI Answers equips employees with immediate access to accurate information drawn directly from a financial institution’s knowledge base, reducing the time needed to locate critical data. Additionally, Kasisto’s virtual assistants can now leverage KAI Answers’ generative AI capabilities to produce precise responses based on both internal and public-facing documents, streamlining customer service and enhancing the overall experience.
Kasisto’s CEO & Co-founder, Zor Gorelov, remarked, “With the infusion of new capital and Don’s strategic leadership, we are well-positioned to enhance our market presence in conversational and generative AI for financial institutions. Our focus remains on delivering value to our customers and shaping the future of AI in banking.”
As Kasisto enters this next phase of growth, the company is committed to continue building a future where conversational and generative AI solutions are seamlessly integrated to help frontline bankers and/or operational staff to enhance efficiency, while directly engaging with customers to deliver accurate, trusted financial knowledge.
About Kasisto |
KAI is the leading generative conversational AI platform for the financial services industry. Kasisto’s customers include global banks such as J.P. Morgan, Westpac, Standard Chartered, TD, and Nedbank, and US community banks and credit unions such as First Financial Bank, Meriwest and Indiana University Credit Union – and many more. These financial institutions chose KAI for its proven track record in driving business growth and improving customer experiences. The platform is engaging with millions of consumers around the world, all the time, across multiple channels, in different languages, and is optimized for performance, scalability, security, and compliance. KAI is built with the deepest conversational AI portfolio in the financial industry and is tightly integrated into the fintech ecosystem through partnerships with proven technology providers such as FIS, NCR, Q2, and others. Kasisto is headquartered in New York City, with offices across the globe.
For more information, visit www.kasisto.com. Follow Kasisto on LinkedIn.
