Jack Freker is a seasoned Chief Executive Officer in the business services industry, having led six public and private companies providing consulting, technology, and support services globally. He has also served on the boards of eight firms during his career.
From 2018 to early 2023, Jack was CEO of Buck, a global leader in outsourced services for employee benefits, talent engagement, and administrative solutions. Under his leadership, Buck reversed a seven-year revenue decline, achieving consistent growth and tripling profits over his five-year leadership term.
Jack began his career at Procter & Gamble before moving to Convergys, a leading provider of outsourced customer service and back-office support, where he grew the company’s revenue from $40M to $2B over thirteen years, achieving an IPO during his tenure.
Jack, his wife Leidy, and their daughter Abigail reside in Miami Beach, FL, and enjoy spending summers in Damariscotta, ME. He is a Princeton University graduate and attended the T.E.P. executive education program at Dartmouth’s Tuck School of Business.
Connect with Jack on LinkedIn
Dan Calabrese has been a professional writer since 1984, a business writer since 1992 and a writer for trucking/supply chain/logistics since 2006 – when he joined Transport Topics as a contributing writer. Since then he has also written for Inbound Logistics, Inside Supply Management and a variety of state trucking magazines. Dan also owns and operates North Star Marketing Content, and assists clients such as the National Motor Freight Traffic Association as well as carriers, 3PLs and tech providers to the industry. He is based in the Detroit area.
Connect with Dan on LinkedIn
Interview questions:
Q1: Because you have seen so much growth, especially in critical markets, what is it about Lean Solutions Group’s workforce optimization solutions that have resonated so well with your market?
Q2: As your customers seek to get the greatest value out of your technology, what are the most critical things for them to focus on?
Q3: What is it in particular about the Latin American and Filipino markets that make your technology such an important driver of growth?
Q4: What specific feedback are you hearing from companies in these markets that are telling you the difference you’re making?
Q5: Companies like yours always need to be looking ahead to the next innovation that is necessary. What are you seeing now that is driving what you’re working on going forward?
Lean Solutions Group, established in 2012 and based in Coral Springs, Florida, is a nearshore and offshore services provider with a highly scalable workforce of approximately 9,000 employees, with operations at seven offices in Colombia, Guatemala, Mexico, and the Philippines. Partnering with more than 500 U.S.-based companies, the advanced service offerings of Lean Solutions Group’s include back-office operations, sales and sales support, marketing, and business process outsourcing (BPO), all enabled by an integrated technology approach. By leveraging the best talent, culture, and economics, Lean Solutions provides proven client solutions to grow their business, lower operational costs, improve quality and insights. For more information, visit https://www.leangroup.com/.
Recent Blogs: https://www.leangroup.com/resources/blog
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