NEW YORK, Nov. 25, 2024 (GLOBE NEWSWIRE) — Computer Generated Solutions, Inc., a global provider of software applications, enterprise learning, customer experience, and business process outsourcing services, today announced that it has promoted John Samuel to Chief Operating Officer (COO). This promotion reflects CGS’ continued commitment to operational excellence across the company — and in service to its blue-chip CGS clients. Clients trust CGS to design, implement, and optimize core business functions, such as learning and development, supply chain management, and customer service, enabling them to outperform their competitors by focusing more on their own core competencies.
“John’s appointment as COO marks a turning point in CGS’s forty-one-year history,” said Phil Friedman, CGS founder and CEO. “CGS was founded as a technology company, and innovation has been at the heart of our success for years. Our clients trust us to deliver the right combination of technology, people, and processes to drive their growth. John brings competence and confidence across all three dimensions and is the perfect leader to take our business to the next level. I am excited about John’s vision for integrating AI into our products, services, and operations.”
Since joining CGS in 2016, Samuel has held a variety of strategic leadership positions, most recently as Senior Vice President, where he spearheaded the company’s digital transformation initiatives. As COO, he will also oversee global operations. His focus will be driving productivity, operational efficiency, and the integration of advanced technologies to further enhance CGS’s client service offerings. Under John’s leadership, CGS plans to expand its global footprint and implement innovative AI solutions to improve workflows and decision-making processes. These advancements will result in improved and optimized efficiencies, ensuring CGS can continue to meet the rapidly evolving needs of its clients.
“As CGS continues to grow and expand globally, I look forward to working closely with our CEO, Phil Friedman, and our exceptional executive team to execute on our vision to drive innovation, enhance operational excellence, and deliver greater value to our clients and partners,” said Samuel. “This new chapter represents a tremendous opportunity to further align our resources and talent with our strategic priorities, breaking down barriers to productivity and efficiency across all areas of the business. I am honored to play a role in shaping the future of CGS!”
About CGS
For more than 40 years, CGS has empowered global enterprises, regional businesses, and government agencies to drive breakthrough performance through business applications, enterprise learning, and outsourcing services. CGS is focused solely on creating comprehensive solutions that address complex, multidimensional needs and support clients’ most fundamental business activities. Headquartered in New York City, CGS has offices throughout North America, South America, Europe, the Middle East, and Asia. For more information, please visit www.cgsinc.com and follow us on LinkedIn
