NJM Insurance Group’s President & Chief Executive Officer, Mitch Livingston, will retire on July 31, 2025, after a successful career that spanned 19 years at the Company, including the past seven as its leader. Carol Voorhees, NJM’s Executive Vice President & Chief Operating Officer, has been selected by the Company’s Board of Directors to succeed Livingston.
“Mitch skillfully led NJM through the most transformational period in the Company’s history, expanding its products and geographic footprint to become a full-service, multi-line regional carrier,” said Edward Stern, Chairman of NJM’s Board of Directors. “Throughout the expansion, NJM remained focused on its policyholder service mission. I am extremely grateful for Mitch’s leadership and commitment to serving policyholders – especially during the unprecedented COVID pandemic.”
“Carol’s experience promoting innovation, along with her commitment to NJM’s policyholders, made her the unanimous choice to succeed Mitch as CEO and lead the company,” added Stern.
During Livingston’s term as President & CEO, NJM was recognized numerous times by national organizations:
- J.D. Power ranked NJM as the #1 Insurer in the nation for Auto Claims Satisfaction in 2024.*
- J.D. Power certified NJM for providing Personal Lines customers with “An Outstanding Auto Claims Experience” each year since 2018.**
- Ward, a business unit of Aon and a leading benchmark provider for the insurance industry, named NJM a Ward’s 50® Company for financial performance and efficiency in operations each year since 2022.
“It has been a privilege to serve NJM as President & CEO, and I am proud that the Board has elected Carol as my successor,” said Livingston. “Carol is a proven leader and an instrumental partner in our strategic expansion. She has led our data analytics transformation and has overseen NJM’s Personal Lines, Marketing, IT, and Project Management departments. Carol is perfectly positioned to advance NJM’s strategic plan while ensuring we stay true to our mission.”
Voorhees joined NJM in 1996 as a systems analyst. Over the ensuing years, she took on positions of increasing responsibility. In 2018, the Board of Directors elected her to the position of Senior Vice President & Chief Information Officer, and she joined the Company’s Executive Leadership Team. Voorhees was named Executive Vice President & Chief Operating Officer in 2024.
“Mitch has done an exemplary job leading NJM through unprecedented growth and extraordinary world events,” said Voorhees. “He is an exceptional leader who brings out the best in people, and I’ve enjoyed working alongside him. I appreciate the confidence of the Board and look forward to continuing NJM’s culture of service.”
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NJM Insurance Co. received the highest score in the J.D. Power 2024 Auto Claims Satisfaction Study of customers’ satisfaction |
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J.D. Power 2024 Auto Claims Certification ProgramSM recognition is based on successful completion of an audit, exceeding a |
About NJM Insurance Group
Founded in 1913, NJM is among the Mid-Atlantic region’s leading property and casualty insurers and has maintained AM Best’s Financial Strength Rating of A or higher for over 90 years. The Company operates in a mutual fashion for the exclusive benefit of its policyholders and is consistently recognized for its award-winning customer service, superior claims handling, and overall customer satisfaction. NJM’s personal insurance products are available direct to consumers in Connecticut, Maryland, New Jersey, Ohio, and Pennsylvania. The Company also works with a preferred network of independent agents to deliver business insurance in Connecticut, Delaware, Maryland, New Jersey, New York, and Pennsylvania. Visit njm.com to learn more.
