At the end of 2020, 14 West tech leadership knew it was time to restrategize its strategic focus and talent retention. One year later, Jennifer Realo, the chief of staff for 14 West’s tech services vertical, is reflecting on a “transformative year” in 2021.
14 West, a business services firm with about 300 employees based in Baltimore, suffered a lot of talent pain in 2020. Realo said the company’s challenges were worsened by the effects of the “Great Resignation” and ongoing challenges caused by the pandemic, such as the shift to remote management. Teams were in flux as people left for other opportunities, but the pace of work never slowed, and Realo worried the employee experience was suffering.
“We knew we were going to have to be hyper-focused on what we needed to get done to support businesses and their growth in the year ahead, but in order to do that, we needed to work more effectively across teams and foster closer connections with every one of our team members,” she said. “That was going to be critical to be able to retain talent.”
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