LivePerson, Inc. (NASDAQ: LPSN), a global leader in Conversational AI, today announced that Robert LoCascio will depart as Chief Executive Officer, effective December 31, 2023 at the end of the term of his contract, which will not be renewed. Jill Layfield, Lead Independent Director of the Board, has assumed the role of Board Chair. The Company has retained a nationally recognized executive search firm to identify a successor and intends to effect a smooth and orderly transition. Mr. LoCascio will also resign from the Board concurrent with his departure as Chief Executive Officer.
“Since founding LivePerson over 25 years ago, we have been at the forefront of technology advancements, pushing the boundaries of digital and human conversations,” said LoCascio. “The AI landscape is evolving rapidly and LivePerson’s future is bright. I am committed to facilitating a seamless transition for all stakeholders, and remain focused on executing on our profitable growth goals. It has been a privilege to work with such a passionate, driven group of colleagues at LivePerson to pioneer new technology, innovate together with our customers and partners and drive significant value for our shareholders.”
“On behalf of the Board, I want to thank Rob for his dedication and leadership for nearly three decades,” said Board Chair Jill Layfield. “Rob has been a technological disruptor and visionary in the way people connect with brands, establishing LivePerson as a global leader in Conversational AI. We are excited to capitalize on the launch of our new generative AI products and platforms, and are focused on identifying a CEO who will build on our market leadership and usher in the next chapter of growth to deliver enhanced stockholder value.”
About Jill Layfield
Jill Layfield has deep experience in consumer branded retail, online and offline commerce. Layfield previously served as the Lead Independent Director on the LivePerson Board. Layfield currently serves on the board of The Orvis Company. Previously, Layfield served on the boards of Camber Outdoors and SmartPak Equine. She is the CEO of James Michelle Jewelry, a digitally-native, direct-to-consumer, jewelry company. Layfield was the co-founder and CEO of Tamara Mellon. She also served as President and CEO at Backcountry.com. During her tenure at Backcountry.com, she significantly grew the company, which was acquired by TSG Consumer Partners. Layfield received a B.A. degree in Communications-Journalism from Santa Clara University.
About LivePerson, Inc.
LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.
