In the middle of a storm, 911 call centers often find themselves inundated with reports of fallen trees, flooded roads and panicked residents. Every call matters, but with multiple reports of the same incident pouring in, the pressure on emergency services can become overwhelming.
Amid the chaos, a technological ally has emerged: artificial intelligence. In the United States, AI is quietly transforming how non-emergency calls are handled in dispatch centers. An AI-powered system can triage and coordinate the flood of reports, promptly alerting the relevant agencies.
For now, AI-powered systems only manage non-emergency calls, which typically come from a non-911 phone number but are answered in the same centers, allowing human dispatchers to focus on emergencies.
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