GREENWICH, Conn .– ( BUSINESS WIRE ) – Interactive Brokers Group (Nasdaq: IBKR), a global broker, is pleased to announce that Michael McClain has joined as Director of Operations for Customers in North America. Reporting directly to the Executive Director, Milan Galik, Michael is based in the IBKR office in Chicago. In this new role, Michael will focus on an end-to-end strategy to scale our customer service and support the active expansion of our business in the future.
Michael is taking on the responsibilities of Andy Naughton, who is retiring. Throughout his 15-year career at IBKR, Andy has been instrumental in building our Customer Operations capabilities during a period of dynamic expansion. We appreciate your important contributions to the business, your tireless dedication to our mission and your friendship. We wish Andy success in his retirement.
“We are very fortunate to have someone as capable as Mike assuming Andy’s wide range of responsibilities,” said Milan Galik, Executive Director of Interactive Brokers. “Mike is eager to take on the challenge of improving our service during a period of explosive growth in a client base that ranges from active and professional traders to casual investors who understand the importance of executing high-quality trades and low margin rates. “
Prior to joining IBKR, Michael was Executive Director and General Manager of Stock Clearing Business at Depository Trust & Clearing Corporation (DTCC), which specializes in post-trade market infrastructure for the financial services industry worldwide. He was directly responsible for the day-to-day management of stock clearing activities for trades carried out on major US stock exchanges and other stock trading venues. Prior to this, he had a 15-year tenure with Options Clearing Corporation (OCC), the largest equity derivatives clearing organization in the world, where he held a variety of roles. Michael earned an MBA degree from Northwestern University – Kellogg School of Management and a BA in Information Systems Management from Lewis University.
We welcome Michael and look forward to the continued growth of the Customer Service Team.
About Interactive Brokers Group, Inc .:
Interactive Brokers Group affiliates provide 24/7 automated trading and securities, commodities and foreign exchange custody in more than 135 markets in various countries and currencies, from a single integrated IBKR investment account to clients worldwide . We serve individual investors, hedge funds, proprietary trading groups, financial advisers and start-up brokers. Our four decades of focus on technology and automation have allowed us to equip our clients with a sophisticated and exclusive platform to manage their investment portfolios. We strive to provide our clients with favorable execution and trading prices, risk and portfolio management tools, research facilities and investment products, all at low or no cost, positioning them to obtain superior returns on investments. Barron’s ranked Interactive Brokers first with 5 out of 5 stars in its Best Online Broker Review on February 26, 2021.
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