Ducky, a Nashville, TN-based provider of an AI-powered support platform, raised $2.7M in Pre-Seed funding.
The round was led by Penny Jar Capital, with participation from Bread & Butter Ventures, NOMO Ventures, Wilson Sonsini, angel investors and others.
The company intends to use the funds to expand operations and its development efforts.
Founded by Hongbo Tian and James O’Brien, Ducky aims to create human customer experiences. It combines machine learning and AI to make internal knowledge sources instantly accessible for customer-facing teams by automatically delivering relevant information and an on-brand customer response.
Ducky’s AI-powered support platform learns from internal knowledge tools like Slack, Notion, and JIRA, to help support agents respond to tickets faster and find the correct information in seconds. In addition, it automatically creates a customer response based on a brand’s tone – ensuring personalized, consistent communication for every interaction.
With its Chrome extension, the company works alongside any support ticketing platform, including Help Scout, Zendesk, Hubspot, Gorgias, and more.
