Regal, a NYC-based customer-centric contact center software, closed a $40m funding round.
Emergence Capital was the lead investor while Founder Collective and Homebrew both contributed.
The company intends to use the funds to accelerate the rollout of its AI Phone Agents for contact centers tailored for healthcare, education, insurance, and local/home services – including specific use cases like qualification, inbound routing, scheduling, and reminders.
Founded in 2020 and led by Alex Levin, CEO, Regal provides customer-centric contact center software solutions to customer-first brands including Angi (formerly Angie’s List), AAA, Google, Harvard (through Podium Education), K Health, Kin Insurance, Ro, Toyota, and Varsity Tutors.
The platform’s core benefits include:
- AI-driven customer engagement that feels human but operates with the efficiency and availability of advanced automation.
- 24/7 availability with infinite voice concurrency, ensuring businesses can scale operations without additional hiring or training costs.
- Customized interactions, based on every customer signal and conversation, adapt to customers’ needs, improving customer satisfaction and lifetime value.
- Integrations with 40+ existing systems, enable secure data referencing, qualification, and transfer to human agents when necessary.
- Better business value includes variable costs aligned to customer interactions, and guardrails and automated AI QA scorecards for safety and security.
Regal has now raised $83M in total.
