New York-based SuiteOp, which is building a guest operations platform, has raised $3 million in a seed funding round led by Santa Barbara, Calif-based ScOp Venture Capital. Other participants in the round included Dream Capital and strategic angel investors including ButterflyMX co-founder Kunal Shah, HealthArc founder Sudeep Singh and former Revolution executive Song Pak.
The duo of Jean-Emmanuel Losi and Simon Seroussi co-founded SuiteOp after being frustrated by the lack of advanced software to run a short-term rental business, Sosuite, in Philadelphia. The key obstacle — “legacy software that wasn’t built for today’s challenges and a tech stack resembling a digital Jenga tower.”
“With this new funding, we’re not just refining the product … we’re reimagining how hospitality businesses can operate more efficiently, profitably and with much less stress,” Losi said on LinkedIn.
“We’re creating the first true guest operations platform and laying the groundwork for more autonomous property management,” the duo said in a joint LinkedIn post after the funding. “Our vision? A world where your team can focus exclusively on creating memorable experiences and never drown in operational trivialities…where 4pm is just another hour in the day — not a guest check-in induced stress zone!”
Losi, a Columbia University alumnus, was previously with PricewaterhouseCoopers. Seroussi, a New York University alum, is the company’s chief operating officer.
SuiteOp’s founders say they had an “incredible” 2024, as their guest portal was opened millions of times, and some of the “best operators in the short-term rental world made key decisions using the millions of smart alerts SuiteOp delivered to their teams.” With its software also in use in boutique hotels and hybrid operators, the company reported 15% month-over-month growth over the past year, a five-fold increase in run rate and a “95% win rate against competitors.”
“The SuiteOp team didn’t build the platform just to build a company. They built it because they needed solutions to problems they lived firsthand as operators at Sosuite — and now their platform delivers a level of operational cohesiveness that’s unparalleled,” said ScOp’s Cormac O’Connor. “At our core is an event-driven architecture that processes hundreds of real-time operational events every second – tracking everything from guest checkins to requests, alerts, and dynamic workflows.”
SuiteOp’s software includes features such as intelligent automations, enterprise-grade, white-labeled guest portals, advanced guest screening that keeps pace with evolving AI-driven fraud, and real-time task management connecting teams to guests. It expects to use the funding to further develop its software with more AI features.
