Burhan Syed is the CEO and Co-Founder of Rondah AI, a company specializing in AI receptionists for dental service organizations. Prior to this role, Burhan has grown multiple businesses at Six Social, Resolver, and Fundsquire and holds a degree in business administration with a focus in finance from Western University.
Please tell us a little about yourself, and how you became a co-founder of Rondah AI and what were some of the biggest challenges you faced in that role?
I’m Burhan, the co-founder and CEO of Rondah AI. I spent my early summers working at the front desk at a busy dental clinic — answering phones, scheduling patients, dealing with no-shows, insurance, all of it. It’s a high-stakes job, but the systems around it are completely broken. You’re juggling live patients, calls, and software that doesn’t talk to each other — and when things get hectic, the first thing to drop is the phone.
And when you drop the phone, you lose patients.
That experience stuck with me. Later, when I started talking to DSOs and saw the same issue playing out at scale — thousands of missed calls, overwhelmed agents, millions in lost revenue — we knew this wasn’t just an ops inefficiency. This was a structural failure in how dental practices engage with patients.
That’s why we started Rondah AI — to solve that problem from the ground up. Not just by answering calls, but by building AI agents that operate like full-time team members: scheduling, following up, updating the Practice Management System, and never missing a beat. We’re going after the entire front office.
Rondah AI is purpose-built for Dental Service Organizations. How did you identify that need?
We didn’t start with DSOs — we started with the front desk. But as we talked to more groups, we realized DSOs weren’t just facing the same issues — they were facing them at scale. Hundreds of clinics, centralized call centers, missed calls, no-shows, underperforming agents. The cracks in the system were massive. And we knew AI could do better.
What advantages does Rondah AI give a DSO over more general AI assistants?
General-purpose AIs aren’t built for ops. Rondah AI is deeply integrated into the dental workflow — it knows the practice, understands scheduling constraints, handles reactivation, and updates the PMS in real-time. Most importantly, it doesn’t just answer calls — it completes tasks end-to-end, like a high-performing front desk team member that never burns out.
How does Rondah AI affect the patient’s experience, and how does that benefit a provider?
Patients don’t wait on hold, don’t get bounced between agents, and don’t fall through the cracks. That translates directly into more appointments booked, better follow-up, and a higher standard of care. Providers see higher revenue, higher show rates, and fewer missed opportunities — without increasing headcount.
Rondah AI recently received a major round of funding. What changes can we expect to see soon?
We’re expanding fast. The funding lets us go beyond the phone and build agents that manage the full patient engagement lifecycle — reactivation, insurance, billing, and eventually full revenue cycle management. We’re not just solving for call volume — we’re building AI that can operate the front office, end-to-end.
What advice do you have for DSO providers who are looking to prepare their businesses for the future?
The future of dental operations will be AI-native. If your front office still runs on phone trees, voicemails, and manual scheduling, you’re already behind. The opportunity isn’t just in saving time — it’s in redesigning your patient experience and infrastructure around intelligent systems that can scale with you.
