Listen Labs, a San Francisco, CA-based AI powered customer research startup, raised $27m in seed and Series A financing.
The round were both led by Sequoia Capital.
The company intends to use the funds to expand operations, its business reach, as well as its development efforts.
Co-founded by Florian Juengermann, and Alfred Wahlforss, Listen Labs uses AI to conduct and analyze voice-based customer interviews and summarizes responses into actionable reports.
Businesses can share their business question, and its AI handles everything – designing the interviews, finding the right participants, and analyzing responses. Whether users are testing products or exploring new markets, Listen works 24/7, delivering insights in hours.
With access to millions of pre-qualified interviewees across demographics and geographies, business can quickly learn what people think about anything—from ads and messaging strategies to new product concepts and usability. The platform then turns these conversations into insights, with reports, themes, highlight reels, and PowerPoint presentations.
It is used by Google, Microsoft, SKIMS, Nestlé and hundreds of enterprises.
